"Selling Clean

            in

 Retail Flooring"

      $39.95

   (includes shipping!)

          TABLE OF CONTENTS

 

BASIC BELIEFS  & ATTITUDES

  • Basic Belief About Sales

  • General Appearance

  • Attitude

  • Empathy

SALES STYLES AND PRESENTATIONS

  • Approaching and Greeting

  • The Customer Interview

             a)  Important Questions

             b)  Key Questions

  • Questions NOT to ask

MEASURING AND ESTIMATING

  • Measuring and Estimating

              a)  Chart for 12' Wide Goods

              b)  Chart for 6' Wide Goods

              c)  Chart for 9' Wide Goods

  • Square Footage

  • "Guess-timating" Question/Answer

  • Conversion From Sq. Ft. to Yardage

  • Average Room Sizes

  • Basic On-Site Measuring

 

AFTER-SALE FOLLOWUP AND REFERRAL

 

FACTS AND USES FOR CARPET FIBERS

 

COLOR AND DECORATING

 

INSTALLATION BACKGROUND & DICTIONARY

 

CLOSING STATEMENT

 

FLOORING DICTIONARY

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Combination Special $74.95 (Includes Shipping!)

Receive BOTH books: "Stop Selling-Start Winning" & "Selling Clean in Retail Flooring" -

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