TABLE OF CONTENTS
BASIC BELIEFS & ATTITUDES
SALES STYLES AND PRESENTATIONS
a) Important Questions
b) Key Questions
MEASURING AND ESTIMATING
a) Chart for 12' Wide Goods
b) Chart for 6' Wide Goods
c) Chart for 9' Wide Goods
- "Guesstimating" Question/Answer
- Conversion From Sq. Ft. to Yardage
AFTER-SALE FOLLOWUP AND REFERRAL
FACTS AND USES FOR CARPET FIBERS
COLOR AND DECORATING
INSTALLATION BACKGROUND & DICTIONARY
CLOSING STATEMENT
FLOORING DICTIONARY
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